Public Transportation Services

MEDICAL APPOINTMENTS, SHOPPING, SOCIAL EVENTS, EMPLOYMENT, LUNCH WITH FRIENDS

The Senior Center Transportation Service is now providing rides to the general public regardless of age.  In addition to the rides for seniors (age 60 and over) and disabled persons that are ADA certified, our program prioritizes rides for seniors and disabled persons when scheduling trips.  The charge for rides for the general public is $1.50 per one-way ride (10 tickets for $15.00).  We are subsidized for senior riders with an Independent Living Grant through Aging and Disability Services.  We are asking for a subsidized donation of $0.75 per one-way ride for seniors aged 60 and over (10 tickets per book are available for a donation).  Ticket books are available from the bus driver (exact change only) or from the Pleasant Senior Center office.

If you are an established senior or ADA disabled person and forget your fare, Pleasant Senior Center Transportation will still transport you that day.  You will be given up to 2 additional trip days to repay the fare.  If fare is not repaid, all future rides will be denied until fare is paid in the office of the Pleasant Senior Center.  If a passenger has a pattern of not paying the fare, this is considered fare evasion.  In this situation, the passenger may not be extended any additional grace periods and it may lead to refusal of rides.     

The Senior Center Transportation Bus operating hours are 8:30 a.m. to 3:30 p.m. (within the city limits).  The drivers will take a lunch break between 12:00 noon and 12:45 p.m.  No rides will be scheduled for this time period.  Pleasant Senior Center office hours for scheduling are 8:00 a.m. to 3:45 p.m.

There is no eating or drinking on the bus, with the exception of bottled water.  No alcoholic beverages are allowed on the bus.  You are required to clean up after yourself.

All rides must be scheduled one day to two weeks in advance of the ride needed.  All unscheduled rides or pickup/destination changes must be authorized by dispatch prior to the arrival of the bus.  Medical appointments and employment will take priority over all other rides.  Personal trips will be limited to three destinations per day, including your trip home (i.e. Post Office or for bill payments, etc.)  There are designated shopping days for the following stores:  Walmart on Tuesdays; Khoury’s on Wednesdays; and Ridley’s on Thursdays.  (The exception to this will be for picking up prescriptions only.  These rides will be scheduled as needed.)  All other store trips will be scheduled as space is available.  Shoppers will be given one hour to complete their shopping.  (Space is limited to shopping bags only that can easily be carried by passenger; no bulk or oversized items.)

The buses are equipped with wheelchair lifts that can be used for both wheelchair bound persons and persons that are unable to climb stairs.  If you are in need of the lift, please let the dispatcher know at the time the ride is scheduled to guarantee that you are able to reach your destination in time for your appointment.  Because of weight limits and designated space available for wheelchair tie-downs, we are unable to accommodate persons using over-sized manual wheelchairs, motorized wheelchairs or scooters.

With the limited operating time, the bus can only wait at each destination for five minutes.  All riders must be ready and waiting when the bus arrives.  Special consideration will be made for those who need extra assistance due to wheelchairs and mobility aides.  Extra time will be scheduled accordingly if needed.  Drivers will only assist those needing help from their front door to the bus and vice versa.  They cannot enter the home to assist with transferring someone into a wheelchair or guiding wheelchairs up and down steps.  Those needing extra assistance will be required to have a caregiver accompany them on the bus.  One caregiver will be allowed to ride the bus free of charge.           

A no-show will be assessed when one of the following occurs: 

• The person is not ready during the pickup window time; 
• The bus arrives at the pickup destination and the passenger refuses the ride; 
• The ride is canceled less than one hour before the scheduled pick up time.  A no-show will result in the cancellation of all other rides scheduled for that day.

No-shows and late cancellations my cause lost trips and/or rides for other passengers and may cause the bus schedule and the passengers to run late; therefore, it is necessary to enforce a no-show policy of three (3) no-shows in a thirty (30) day period will result in a five (5) day suspension of services. 

Offensive or threatening language or manners will not be tolerated by passengers.

Public Rights under Title VI

The Public Transportation Program and Services are operated without regard to race, color, and national origin, sex, age, or disability in accordance with Title VI of the Civil Rights Act. Any person who believes themselves to be aggrieved by any unlawful discretionary practice under Title VI may file a complaint with NDOT by calling (702) 730-3301.